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Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchanges, better to identify and resolve customer requests.

GVP employs a VoiceXML-based media server for network service providers and enterprise customers. GVP is an IP-based award winning self-service system. GVP comes with Genesys Media Server and can provide media services simultaneously with VoiceXML self-service applications.

GVP can be used with UniMRCP server in order to utilize a big variety of speech recognition and synthesis engines either installed on-premise or available as service.

Genesys

Voice Portal

MRCP

Server

  • Cloud-based Engines
  • On-premise Engines

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Genesys